It's easy! After booking your calibration on Caltrace
- Remove all accessories from your breathalyser (the mouthpieces, batteries, pouch, etc.)
- Pack your breathalyser in a used or recycled padded bag, parcel bag, or box. Ensure it is secure and protected (use bubble wrap or any padding to protect the unit from damage during transit).
- Print the return label that you received from us (check your email!)
- Ensure the sender's address (your address) at the bottom of the label is correct.
- Paste the label onto the outside of the padded bag / envelope.
- Swing by Australia Post to send the unit back to us! You don't have to pay for postage if you use our system to book for calibration (The postage fee is already included in the service fee and you don't need to pay for it again at the post office)!Remember to drop it off over the counter and get a lodgement receipt.
- Keep the lodgement receipt in a secure place.
- Once we receive the unit in our office, you will be notified via email.
Please keep in mind, if you don't use our caltrace system and you don't have a CS (customer service) number, the calibration procedure will take more time and if the unit goes missing it will be harder to find it.
The best and easiest way to send a unit for calibration is booking in advance via Caltrace.