These are the common causes & solutions:
1. Unit is tilted or moved during operation
Cause: Water inside the unit can spill if it’s not upright.
What to do:
- Place it on a flat, stable surface
- Avoid moving it while it’s running
2. Water tank not seated properly
Cause: Misaligned internal or bottom tank leads to leaks.
What to do:
- Remove and reinsert the tank securely
- Make sure it clicks fully into place
3. Blocked drainage path
Cause: Dirt or debris prevents water from flowing into the tank.
What to do:
- Clean the tank area and drainage channels
- Check for any blockage between internal and bottom tank
4. Continuous drain hose issue (if using one)
Cause: Hose not sloping downward or not connected properly.
What to do:
- Ensure hose runs downward with no bends
- Reattach it securely
5. Damaged tank or worn seals
Cause: Cracks or loose seals allow water to escape.
What to do:
- Inspect the tank for cracks - Manually fill the tank with water and observe for any leaks or drips.
- Replace damaged parts or send for repair
If you’ve checked everything above and it’s still leaking, it may need professional inspection (e.g., internal seal damage or structural issue). Please contact us at support@andatech.com.au for further assistance.
Quick checklist
- Flat surface ✔️
- Tank properly installed ✔️
- Tank not full ✔️
- No blockages ✔️
- Hose (if any) correctly installed ✔️